Product Replacement Request
PROCEDURE FOR CLAIMS
Calyx Cultivation Tech. Corp. reserves the right to examine all failed LED lighting systems and reserves the right to be the sole judge as to whether any housing, lamp, diodes, drivers and/or ballast is defective and covered under this warranty. If CALYX desires to examine the Product prior to disposition of any claim, CALYX will specify a destination to which the claimed defective Product should be shipped with the customer being responsible for any shipping/freight costs to ship the defective Product to CALYX. In any event, the user will not dispose of the claimed defective Product until the claim has been resolved. Upon receipt of the claimed defective Product, CALYX will undertake such examinations of the Product as it deems necessary or desirable.
IF CALYX concurs that the Product incurred a Defect within the Warranty Period, CALYX will repair or replace the Product and return it, freight prepaid. CALYX may request from the user installation, maintenance and repair records related to the claimed defective Product. If such records do not show that appropriate installation, maintenance or repair occurred, or if there are no such records, the claim may be denied. The burden of showing appropriate installation, maintenance and repair is on the user. If the Product reviewed by CALYX does not meet the requirements of the Warranty, CALYX will so notify the user and the user will be promptly notify CALYX that either (a) CALYX is to repair or replace the Product at the user’s cost, with the return to the user being freight collect; or (b) that CALYX is to dispose of the Product at the user’s cost.