Shipping Policy
Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges.
Pick-up
Arrangements may be made to pick up the order at our Houston, TX location.
Cancellation
If you wish to cancel your order, call our Customer Service Department during normal business hours at 281-227-2208.
Alaska & Hawaii or APO, FPO & DPO Shipping
For questions about our shipping outside the continental United States call:
Customer Service: 1-281-227-2208 Logistics: Ext 308
If you have after hours questions please use this contact form and a Sales Representative will contact you within 24 hours.
International Shipping
International Checkout is now available.
For questions about our international shipping call:
Customer Service: 1-281-227-2208 Logistics: Ext 308
Important Canadian Ordering information:
- No Brokerage Fees on priority or economy air delivery. We are very conscious of keeping your costs down on clearance and brokerage fees. Duties and taxes are prepaid on checkout.
- Canadian Shipments under $20 CAD Any shipments valued under $20 CAD will not have any clearance fees, duty or tax.
If you have after hours questions, please use this contact form and a Sales Representative will contact you within 24 hours.
Express & Overnight
Express and overnight delivery orders placed after 10am CST will be shipped the following business day. Express and Overnight orders deliver Monday through Friday; Saturday and Sunday are not considered Service Days for Express and Overnight deliveries. If you have any questions regarding your overnight or express order, please contact Customer Service: 1-281-227-2208 Logistics: Ext 308 during standard business hours (7:00-4:00 Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order or Calyx will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, the account manager must be contacted before 10:00 am CST the next business day.
